✦ Taxes and Import Duties
We want you to know exactly what you are paying before you check out. Here is a straightforward overview of how taxes and duties work depending on where your order is going.
✦ Orders Within the EU
Because all SnusFree products are nicotine-free, they are not subject to tobacco or nicotine excise taxes anywhere in the EU. The only tax included in your price is standard VAT, which is calculated automatically at checkout based on your delivery country. No hidden charges, no excise duties.
✦ Orders Outside the EU
If you are ordering from outside the EU, your order ships without VAT. Some countries charge import duties or local taxes on goods arriving from abroad. Because our products contain no nicotine or tobacco, they typically fall outside the categories that attract high import duties, but rules vary by country and are set by local customs authorities. Any applicable charges are the responsibility of the recipient.
✦ Who Pays Customs Fees?
Customs charges imposed by your country's authorities are paid by you as the recipient. We cannot predict these fees in advance. If you want to know what to expect, we recommend checking with your local customs office before placing your order.
✦ Potential Delays at Customs
International shipments can occasionally be held for inspection. This is outside our control and does not happen often, but it can add time to your delivery. Every order includes full tracking so you can follow your parcel from our warehouse to your door.
✦ Not Sure About Your Country?
If you have questions about import rules for your specific location, send us an email at info@snusfree.com and we will do our best to help before you order.
If Customs Holds or Seizes a Shipment
Nicotine products are restricted or prohibited in a number of countries outside the EU, and some shipments are held for review by a government agency before they are released. This can take days or weeks, and we are not given a reason while it is in progress.
Please check before you order that the products you are buying may lawfully be imported to your address. If a shipment is held, seized, destroyed or returned by customs, a government agency or the carrier, we are not able to refund the price of the goods or the shipping cost, and we do not send a replacement. We will supply any documentation the authorities ask for and keep you updated, but the outcome is not something we control.
For deliveries outside the EU, risk passes to you when the goods are handed over to the carrier. The full wording is in our Terms & Conditions.
